Waste Disposal West Hampstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal West Hampstead provides waste collection and disposal services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 “Company” means Waste Disposal West Hampstead, the provider of waste collection and disposal services.

1.2 “Customer” means any individual, business, or organisation that requests or receives services from the Company.

1.3 “Services” means waste removal, collection, transportation, and disposal services provided by the Company, including related services such as loading and sorting where agreed.

1.4 “Service Area” means the primary area in which the Company operates, including West Hampstead and surrounding neighbourhoods, as may be updated by the Company from time to time.

1.5 “Contract” means the agreement between the Customer and the Company for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides waste collection and disposal services for household waste, commercial waste, bulky items, garden waste, and certain types of recyclable materials, subject to these Terms and Conditions and applicable waste regulations.

2.2 The Services may include one-off collections, scheduled collections, or ad hoc waste removal, as agreed with the Customer at the time of booking.

2.3 The Company reserves the right to refuse to collect any waste items that are prohibited by law, are hazardous, or which the Company considers unsafe to handle or transport.

2.4 The availability of Services may vary depending on location within the Service Area, access to the premises, local restrictions, and capacity at the time of booking.

3. Booking Process

3.1 Customers may request Services by contacting the Company via telephone, email, or online booking form where available.

3.2 At the time of booking, the Customer will be required to provide accurate information including, but not limited to, contact details, address for collection, type and approximate volume or weight of waste, access restrictions, and preferred date and time for collection.

3.3 The Company will provide an estimated quote based on the information supplied by the Customer. This quote may be adjusted if the actual waste volume, type, or access conditions differ from those described at the time of booking.

3.4 A booking will be considered accepted, and a Contract will be formed, when the Company confirms the booking to the Customer, whether verbally or in writing, and the Customer accepts the quoted price and proposed service date.

3.5 The Customer is responsible for ensuring that all information provided is accurate and complete. The Company shall not be liable for delays, additional charges, or failure to perform the Services arising from inaccurate or incomplete information.

4. Access and Service Conditions

4.1 The Customer must ensure that the Company’s staff and vehicles have safe and reasonable access to the collection point at the agreed time.

4.2 The Customer must ensure that any gates, doors, or access routes are unlocked and free of obstructions and that any parking permissions or permits necessary for the Company’s vehicle are arranged in advance where applicable.

4.3 If access to the premises or waste is restricted or unsafe, the Company may, at its discretion, refuse to carry out the Service, re-schedule the Service, or charge additional fees to cover wasted time, alternative arrangements, or extra labour.

4.4 The Customer shall ensure that waste is stored and presented in a safe and hygienic manner, and that no items pose a risk to the Company’s staff, equipment, or the public.

5. Waste Types and Prohibited Items

5.1 The Company will collect only the waste types that have been agreed at the time of booking and that are compliant with applicable waste management regulations.

5.2 The Company does not accept certain hazardous or specialist waste, which may include but is not limited to: asbestos, medical waste, clinical waste, pressurised containers, explosives, radioactive materials, certain chemicals, oils, fuels, and any other items restricted by law.

5.3 The Customer must inform the Company in advance if any waste may be hazardous, requires special handling, or is subject to specific disposal rules.

5.4 If prohibited or undeclared hazardous items are discovered during collection, the Company may refuse to remove them, charge additional fees for handling, or terminate the Service without refund, and may report the matter to the relevant authorities if required by law.

6. Pricing and Payment Terms

6.1 Service charges are based on factors including the type and volume of waste, labour required, access conditions, distance travelled, and any disposal or recycling fees imposed by disposal facilities.

6.2 Unless otherwise stated, all prices quoted by the Company are exclusive of any applicable taxes, charges, or levies imposed by law, which will be added to the invoice where applicable.

6.3 The Company may request payment in advance, payment on completion, or a deposit, depending on the nature and size of the job. The Customer will be informed of the payment terms at the time of booking.

6.4 Payment may be made by card, bank transfer, or other methods accepted by the Company from time to time. Cash payments may be accepted only where explicitly agreed in advance.

6.5 If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate, and to recover all reasonable costs incurred in the collection of overdue payments.

6.6 Title to any waste removed passes to the Company at the point of collection, unless otherwise required by law or agreed in writing.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice prior to the agreed collection time.

7.2 Cancellations made more than 24 hours before the scheduled collection time will normally incur no cancellation fee, unless special arrangements, permits, or third-party costs have already been incurred by the Company.

7.3 Cancellations made less than 24 hours before the scheduled collection time may be subject to a cancellation charge, up to a reasonable percentage of the quoted price, to cover costs and lost bookings.

7.4 If the Customer fails to provide access to the premises or is not present where required, and the Service cannot be carried out as a result, the Company may treat this as a late cancellation and charge a call-out fee or cancellation charge.

7.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff sickness, severe weather, or local disruptions. In such cases, the Company will attempt to inform the Customer as soon as reasonably practicable and arrange an alternative time. The Company shall not be liable for any loss arising from such cancellation or rescheduling.

8. Customer Responsibilities

8.1 The Customer shall cooperate with the Company in all matters relating to the Services and provide any information or assistance reasonably requested by the Company.

8.2 The Customer is responsible for ensuring that all waste to be collected is clearly identified and separated where required, and that it does not contain any prohibited or dangerous items.

8.3 The Customer must ensure that children, pets, and unauthorised persons are kept away from the working area during the collection, in the interests of safety.

8.4 Where the Services are provided to a business or organisation, the Customer warrants that the person booking the Services has the necessary authority to enter into the Contract on its behalf.

9. Company Responsibilities

9.1 The Company shall perform the Services with reasonable skill and care, and in accordance with applicable laws and recognised industry standards.

9.2 The Company will take reasonable steps to minimise disruption to the Customer’s property and surroundings while carrying out the Services.

9.3 The Company will ensure that all collected waste is transported and disposed of at licensed facilities in compliance with relevant environmental and waste management regulations.

9.4 The Company will maintain public liability and employer’s liability insurance at levels appropriate for its operations.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.

10.2 Subject to clause 10.1, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of reputation arising out of or in connection with the provision of the Services.

10.3 Subject to clause 10.1, the Company’s total aggregate liability to the Customer in respect of all losses arising under or in connection with the Contract, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Service giving rise to the claim.

10.4 The Customer must notify the Company in writing of any claim or complaint relating to the Services within a reasonable time and, in any event, within 14 days of the date on which the relevant Service was performed. The Company reserves the right to investigate any such complaint and may request access to the premises or evidence of the alleged issue.

10.5 The Company shall not be liable for any damage to surfaces, driveways, access routes, or underground services where the Customer has requested that vehicles enter onto private property, unless such damage is caused by the Company’s negligence.

11. Compliance with Waste Regulations

11.1 The Company operates in accordance with applicable UK waste management and environmental regulations, including duties relating to the transfer, transport, and disposal of controlled waste.

11.2 The Customer acknowledges their own duty of care in relation to the waste they produce and agrees to cooperate with the Company to ensure that all information provided about the nature of the waste is accurate and complete.

11.3 Where required, the Company will complete appropriate documentation for the transfer of waste and may provide copies to the Customer on request.

11.4 The Customer shall not request or require the Company to dispose of any waste in a manner that would breach applicable laws or regulations. The Company reserves the right to refuse any such request and, if necessary, to terminate the Contract.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data relating to the Customer for the purposes of managing bookings, delivering Services, handling payments, and maintaining records.

12.2 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will retain such data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

12.3 The Customer has the right to request access to personal data held by the Company and to request correction of any inaccuracies, subject to applicable data protection law.

13. Variations to Terms

13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.

13.2 For ongoing or scheduled Services, the Company will provide reasonable notice of any material changes to these Terms and Conditions that may affect the Customer’s rights or obligations.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but such invalidity, illegality, or unenforceability shall not affect the other provisions, which shall remain in full force and effect.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written confirmation of booking and agreed quote, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking for waste collection or disposal, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.